Return Policy


 

Prime Wellness of Pennsylvania Return Policy FOR THE DISPENSARY

***FRIENDLY REMINDER***

  • Per the Department of Health (DOH) regulations, ALL returns or exchanges require the original packaging and the contents of the original product.

  • In order to remain compliant with those same DOH regulations, ALL patients must maintain the original packaging with their medication at all times, especially while traveling.

Prime Wellness of Pennsylvania’s (PWPA) goal is to produce high quality medical marijuana for those in need, and we sincerely hope that everyone is satisfied with their purchase. However, if anyone finds that the purchased product is defective, please follow the following steps to return the item(s):

  1. Ensure that the patient still has the original packaging and original product for the defective prime product.

  2. The dispensary will evaluate the returned product to determine the level of credit to be provided to the patient.

  3. Identify the Batch ID # and Package ID #, located on the label of the original packaging.

a. If the dispensary allows the return, per their policy, the dispensary should utilize the: Prime Wellness of Pennsylvania Return Form to list the return for pick-up during the specified return period.

b. If the dispensary does not allow the return, per their policy, but the patient does have the original packaging, please have them contact PWPA at info@primewellnesspa.com and PWPA will notify the dispensary of acceptance of the return in question.

i. Once the return has been authorized by PWPA, please return to Step #3 and enter the information requested on the Prime Wellness of Pennsylvania Return Form to list the return for pick-up during the specified return period.

4. Upon product return and verification, within a scheduled return pick-up, PWPA will reimburse the dispensary for the verified price of that product during the purchase period.

Please Note: Return Refunds are subject to receipt and verification of product defects by Prime Wellness of Pennsylvania and our affiliate dispensaries and subject to Department of Health regulations and approvals.

Prime Wellness of Pennsylvania Return Policy FOR THE PATIENT

***FRIENDLY REMINDER***

  • Per the Department of Health (DOH) regulations, ALL returns or exchanges require the original packaging and the contents of the original product.

  •  In order to remain compliant with those same DOH regulations, ALL patients must maintain the original packaging with their medication at all times, especially while traveling.

Prime Wellness of Pennsylvania’s (PWPA) goal is to produce high quality medical marijuana for those in need and we sincerely hope that you are satisfied with your purchase. However, if anyone finds that the purchased product is defective, please follow the following steps to request a return of your item(s):

  1. Ensure that you, the patient, still have the original packaging and original product for the defective prime product. If not, please check our Defect Policy outlined separately.
    (Specifically, we will need the Batch ID #, located on the label of the original packaging.)

  2. Please be aware that your dispensary will have their own return policy and will evaluate the returned product to determine the level of credit to be provided to you, the patient.

a. If the dispensary where you originally purchased your product allows the return, per their policy, the dispensary itself will facilitate the return and handle the credit to you, the patient.

b. If the dispensary where you originally purchased your product does not allow the return, per their policy, but you do have the original packaging, please contact PWPA at info@primewellnesspa.com. We will require the following information in order to assist you with a potential return:

i. Patient’s Full Name, Date of Purchase and / or Receipt from Purchase, Batch ID #, Product Name, Reason for Return Request, and Photograph(s) of Product and Packaging.

ii. Once PWPA has received all of this information and verified the reason for return, we will work with the dispensary to facilitate your return authorization and notify you that the return request has been approved.

3. Upon product return and verification, within a scheduled return pick-up, PWPA will reimburse the dispensary for the verified price of that product during the purchase period.

Please Note: Return Refunds are subject to receipt and verification of product defects by Prime Wellness of Pennsylvania and our affiliate dispensaries and subject to Department of Health regulations and approvals.