Prime Wellness of Pennsylvania Return Policy

ATTENTION TO ALL DISPENSARY CUSTOMERS

Effective immediately, Prime Wellness of Pennsylvania will only accept defective products for return refunds up to 30 DAYS AFTER (PATIENT) DATE OF PURCHASE with the original packaging and contents of the original product. 

  • Expiration, color, consistency, odor, appearance, and effects issues do not currently qualify as reason for defect and therefore, will not qualify for a return refund, as set forth herein. 
    • Prime Wellness recommends that dispensary customers regularly rotate stock and consult the specific Batch Notes included with every delivery in order to provide the best medicine to patients for their medical needs and individual preferences. 
    • As every patient has unique medical needs and will experience medication in their individual way, it is imperative that patients consult with the on-site medical professional at their dispensary prior to purchasing in order to determine the right product for their needs and preferences. 
  • Per the Department of Health (DOH) regulations, ALL returns or exchanges require the original packaging and the contents of the original product. In order to remain compliant with those same DOH regulations, ALL patients must maintain the original packaging with their medication at all times, especially while traveling. 

Prime Wellness of PA’s goal is to produce high quality medical marijuana for those in need and we sincerely hope that everyone is satisfied with their purchase. However, if any patient finds that the purchased product is defective, please follow the following steps to return the item(s): 

  1. Ensure that the patient still has the original packaging and original contents for the defective Prime Wellness product. 
  2. The dispensary will evaluate the returned product to determine the level of refund to be provided to the patient. 
  3. Identify the Batch ID #, located on the label of the original packaging.
    a. If the dispensary allows the return, per their policy, the dispensary should utilize the: Prime Wellness of Pennsylvania Return Form to list the return for pick-up during the specified return period.
    b. If the dispensary does not allow the return, per their policy, but the patient does have the original packaging and original contents, please have them use our website form https://www.primewellnesspa.com/contact/form and Prime will review the issue and discuss with the dispensary to see if any resolution can be reached.
  4. Prior to return pick-up scheduling, Prime Wellness will review return requests with dispensary location to ensure dispensary list of products to be returned will match the return manifest. 
  5. Upon product return, Prime Wellness will verify the product listed on the manifest exactly matches the product received.
    a. If Prime receives any expired products (not listed as defective) or any products without the original packaging and original contents, Prime reserves the right to refuse to issue the return credit amount for that item or items.
    b. If Prime receives any product or quantity that is NOT listed on the manifest, Prime reserves the right to refuse to issue the return credit amount for that item or items.
    c. If there are quantity or product inaccuracies that cannot be accurately adjusted within 72 hours of physical return date, Prime reserves the right to refuse to issue the return credit amount for that item or items.
  6. Upon accurate verification of returned product, Prime Wellness of PA will reimburse the dispensary for the verified price of that product during the purchase period. 

Please Note: Return Refunds are subject to receipt and verification of product
defects by Prime Wellness of Pennsylvania and our affiliate dispensaries and
subject to Department of Health regulations and approvals. 

ATTENTION TO ALL PATIENTS

Prime Wellness of Pennsylvania will accept return of defective products 30 DAYS AFTER (PATIENT) PURCHASE for replacement or exchange with the original packaging and the contents of the original product. 

  • Expiration, color, consistency, odor, appearance, and effects issues do not currently qualify as reason for defect and therefore, will not qualify for a return refund, as set forth herein. 
    • As every patient has unique medical needs and will experience medication in their individual way, it is imperative that patients consult with the on-site medical professional at their dispensary prior to purchasing in order to determine the right product for their needs and preferences. 
  • Per the Department of Health (DOH) regulations, ALL returns or exchanges require the original packaging and the contents of the original product. In order to remain compliant with those same DOH regulations, ALL patients must maintain the original packaging with their medication at all times, especially while traveling. 

Prime Wellness of PA’s goal is to produce high quality medical marijuana for those in need and we sincerely hope that everyone is satisfied with their purchase. However, if any patient finds that the purchased product is defective, please follow the following steps to return the item(s): 

  1. Ensure that you (the patient) retains the original packaging and original contents for the defective Prime Wellness product. 
  2. Consult your dispensary location where the product was purchased to determine whether the dispensary return policy allows your return.
    a. Should your dispensary accept the defective product return, dispensary personnel will evaluate the returned product, original contents, and original packaging and potentially provide you with a replacement or exchange, at their discretion.
    b. Should the dispensary not allow your return, but you DO have the original packaging and the original contents, please contact Prime Wellness of PA using our website form on our contact page: www.primewellnesspa.com/contact-us
    Please include:
    i. Your full name.
    ii. Description of defective item.
    iii. Photographs of the defective item, including the remaining medication / original contents, and the original packaging, including the compliance label that lists the Batch ID #.
    c. Customer Service at Prime Wellness will review the supplied information and your issue to determine the potential for replacement or exchange.
    i. Please be advised that in order to determine a resolution, Prime Wellness of PA may need to reach out to discuss the issue with your dispensary location.
    d. Prime Wellness of PA will notify you should the return be authorized by us, the grower, at our discretion.

Please Note: Return Refunds are subject to receipt and verification of product
defects by Prime Wellness of Pennsylvania and our affiliate dispensaries and
subject toDepartment of Health regulations and approvals. 

 

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