The dispensary will be responsible for determining the validity of any return request and patient should not be instructed to contact Prime Wellness for product return or credit authorization. Should a patient contact us about facilitating a return, they will be directed to contact the dispensary where the product was purchased. Please confirm:

• Product was noted defective within 30 days of purchase.

• Patient retains original packaging and contents of the defective Prime Wellness product, per the

  Department of Health (DOH) regulations.

• Reported defect is valid and all methods of dispensary troubleshooting / expertise will not resolve the issue.

  *Please Note: Expiration, color, consistency, odor/taste, appearance, and effects issues do not currently qualify as reason for defect and therefore, will not qualify for a wholesale “return” refund, as set forth herein.

  (It is imperative that the on-site dispensary medical professional utilizes PWPA Batch Notes and consults with patients in order to determine the right product for their unique medical needs and preferences PRIOR to purchases.)

  **PREFERRED: OPTION A (Non-Physical Credit) – Once the reported defect has been verified and troubleshooting has been determined ineffective, the dispensary will provide the patient with their full purchase price replacement product, while NOT taking physical possession of the reported defective item.

A. Dispensary should then report the non-physical “return” to Prime Wellness Customer Service, utilizinghttps://www.primewellnesspa.com/contact-us/ with:

• Patient Name & defective product Purchase Date.

• Prime Wellness Product Name, Type, and Batch ID #.

• Detail of the defect or damage reported and methods of dispensary assistance provided.

• Photographs of the product and PWPA compliance label showing the Batch ID #.

  (Prime Wellness reserves the right to refuse credit should the defect or damage not be fully documented, the original packaging/compliance information not verifiable, or if the reported reason for “return” is determined inaccurate.)

B. Prime Wellness Customer Service will review the issue with the Customer Service Lead & Regional Director of Wholesale Sales to determine the wholesale refund amount. The total wholesale credit amounts per dispensary location will be tracked and location-specific credit memos will be issued bi- weekly to the dispensary and respective accounting department.

OPTION B (Full Physical Return) – Once the reported defect has been verified and troubleshooting has been determined ineffective, the dispensary will provide the patient with their full purchase price replacement product, while taking full physical possession of the reported defective item to be held in dispensary facility until PWPA Return Pick-Ups have been scheduled.

A. Dispensary should utilize the following form: https://forms.gle/t9kQpM8HFHsLTNCv6 to list all defective return products for pick-up during the specified return period.

(Prime Wellness reserves the right to refuse to issue return credit for items that are expired, not listed as defective, items without the original packaging and original contents, or not listed on the manifest.)

B. Upon accurate verification of returned product, Prime Wellness of PA will reimburse the dispensary for the verified price of that product during the purchase period. Physical returns pick ups will take place approximately once per quarter.

EXAMPLES OF PREFERRED PHOTOGRAPHS: