The dispensary will be responsible for determining the validity of any return request and patient should not be instructed to contact Prime Wellness for product return or credit authorization. Should a patient contact us about facilitating a return, they will be directed to contact the dispensary where the product was purchased. Please confirm:

• Product was noted defective within 30 days of purchase.

• Patient retains original packaging and contents of the defective Prime Wellness product, per the

  Department of Health (DOH) regulations.

• Reported defect is valid and all methods of dispensary troubleshooting / expertise will not resolve the issue.

  *Please Note: Expiration, color, consistency, odor/taste, appearance, and effects issues do not currently qualify as reason for defect and therefore, will not qualify for a wholesale “return” refund, as set forth herein.

  (It is imperative that the on-site dispensary medical professional utilizes PWPA Batch Notes and consults with patients in order to determine the right product for their unique medical needs and preferences PRIOR to purchases.)

  **PREFERRED: OPTION A (Non-Physical Credit) – Once the reported defect has been verified and troubleshooting has been determined ineffective, the dispensary will provide the patient with their full purchase price replacement product, while NOT taking physical possession of the reported defective item.

A. Dispensary should then report the non-physical “return” to Prime Wellness Customer Service, utilizinghttps://www.primewellnesspa.com/contact-us/ with:

• Patient Name & defective product Purchase Date.

• Prime Wellness Product Name, Type, and Batch ID #.

• Detail of the defect or damage reported and methods of dispensary assistance provided.

• Photographs of the product and PWPA compliance label showing the Batch ID #.

  (Prime Wellness reserves the right to refuse credit should the defect or damage not be fully documented, the original packaging/compliance information not verifiable, or if the reported reason for “return” is determined inaccurate.)

B. Prime Wellness Customer Service will review the issue with the Customer Service Lead & Regional Director of Wholesale Sales to determine the wholesale refund amount. The total wholesale credit amounts per dispensary location will be tracked and location-specific credit memos will be issued bi- weekly to the dispensary and respective accounting department.

OPTION B (Full Physical Return) – Once the reported defect has been verified and troubleshooting has been determined ineffective, the dispensary will provide the patient with their full purchase price replacement product, while taking full physical possession of the reported defective item to be held in dispensary facility until PWPA Return Pick-Ups have been scheduled.

A. Dispensary should utilize the following form: https://forms.gle/t9kQpM8HFHsLTNCv6 to list all defective return products for pick-up during the specified return period.

(Prime Wellness reserves the right to refuse to issue return credit for items that are expired, not listed as defective, items without the original packaging and original contents, or not listed on the manifest.)

B. Upon accurate verification of returned product, Prime Wellness of PA will reimburse the dispensary for the verified price of that product during the purchase period. Physical returns pick ups will take place approximately once per quarter.

EXAMPLES OF PREFERRED PHOTOGRAPHS:

Prime Wellness of PA’s goal is to produce high quality medical marijuana for those in need and we sincerely hope that everyone is satisfied with their purchase. However, if any patient finds that the purchased product is defective, please follow these steps to potentially return or receive credit for the item(s):

1. Ensure that you (the patient) retain the original packaging and original contents for the defective Prime Wellness product and ensure defect was noted within 30 of days purchase.

2. Consult your dispensary location where the defective product was purchased. The dispensary will be responsible for determining the validity of any return request, including but not limited to:

– Defect of product, product name, batch ID #, purchase date, and that all methods of dispensary troubleshooting / expertise will not resolve the issue.

*Please Note: Expiration, color, consistency, odor/taste, appearance, and effects issues do not currently qualify as reason for defect and therefore, will not qualify for a “return” refund, as set forth herein.

(It is imperative that the on-site dispensary medical professional utilizes PWPA Batch Notes and consults with patients in order to determine the right product for their unique medical needs and preferences PRIOR to purchases.)

RESOLUTION PROCESS

Once the reported defect has been verified and troubleshooting has been determined ineffective by the original purchase dispensary location, that dispensary will provide for their patient, either with a non- physical replacement/credit OR a full physical product return at their discretion.

**All patients should be prepared to submit photographs of the product, defect, and PWPA compliance label showing the Batch ID # to the dispensary. Please refer to example images on the next page.

Please Note: Returns are subject to verification of product defects by Prime Wellness of Pennsylvania and our affiliate dispensaries and subject to Department of Health regulations and approvals.